Return and Exchanges

Our Policy 

We want you to love your jewellery as much as we do. If you decide your piece is not right for you, reach out to us to initiate your return. To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.

There is a $5.95 USD handling charge for return shipping that will be deducted from your refund. Please email us at info@jewellerygenie.com to initiate your return. The return shipping costs are assumed by you.

Exclusions:

Returns are accepted for the majority of our products with the exception of the following:

• Final Sale items: Any piece listed as final sale within the Additional Product Information section on the product page.
• Sale items: Any item purchased at a discount will be considered final sale
• Personalized jewelry: All initial jewelry, jewelry containing numbers, monogrammed and engraved items.
• Custom or specialized orders: Any jewelry piece we do not carry on our site

Pieces that we cannot accept returns for are marked as final sale on their product page to ensure complete transparency. Please read this carefully before making your purchase.

Refunds take approximately one week to process, and depending on your credit card, it can take 5 - 7 days for the refund to post to your account. Where applicable, special outbound shipping charges are not refunded.

 

Exchanges

If you want to swap your piece out for something else, please contact us info@jewellerygenie.com to initiate the exchange. Where possible we will help to facilitate this, but please note that all exchanges are subject to a $5.95 return shipping fee.

Gift Returns

If you received an item as a gift and wish to return, reach out to us at info@jewellerygenie.com to initiate the return process. Once we receive your item, we'll email you your refund in the form of store credit for the full purchase price, less the return shipping fee.

To be eligible for a return, the piece must be unworn, with the security tag still attached, and sent back in its original packaging.